FREQUENTLY ASKED QUESTIONS

If you can't find your answer below, don't hesitate to email us at lennoncustomercare@gmail.com

 

Q. Can I exchange or return an item?

A. All sales are final, unless you receive a defective item. In that case, please reach out to lennoncustomercare@gmail.com with pictures of the defective item in order to receive a refund or store credit. We do not accept returns, due to safety of opened/tampered with material. 

 

Q. Can I cancel my order?                                                                               

A. We know there might be some hesitation after a purchase. Provided your order has not been shipped yet, we are happy to cancel it for you.

 

Q. What happens when my order is returned as undeliverable?                     

A. There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically issue store credit for the amount of the order.

 

Q. How do I track my package?

A. Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited for your new best friend!

 

Q. How long will it take to receive my order?

A. We will ship your order within 3-5 business days at the longest (most orders go out much sooner than that). Once it ships it usually takes 5 - 7 business days to get to you (sometimes more, sometimes less), although we cannot guarantee when it will arrive as once it leaves our warehouse, it is out of our hands. However, some graphics are print-on-demand and could take 7-10 days to ship.

 

Q. How do I use a discount code?

A. During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!

 

Q. How do I use my gift card or store credit?

A. On the second step of checkout, you will place the code in the Gift Card box and click "Apply."

 

Q. Can I use more than one discount code on an order?

A. Our system will only allow one discount code to be used on an order.

 

Q. How do I edit my cart?

A. Click on the cart icon at the top right-hand corner of the page. This will bring up a side bar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!

 

Q. Who pays for the duty fees and/or taxes on international shipments?

A. Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than USA will be the responsibility of the customer.

 

Q. What countries are available to have orders shipped to? CLARIFY

A. Shipping to Canada, Australia, and New Zealand is available for a $10 flat rate.

 

Q. How much are shipping rates?                                              

A. All products will leave our warehouse within 3-8 business days. Domestic economy shipping is available for $5. Pre-orders, pre-sales or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.

  

Q. Can I shop at your warehouse?                                                              

A. Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing. 

*please note we are closed on major holidays

 

Q. Can I change my order?                                                             

A. Sorry–we are unable to make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet.

 

Q. Are your products made with artificial ingredients? 

A. We are an all natural, plant based product.

 

Q. Can you guarantee I will have hair regrowth from using your serum? 

A. Our product is designed to support healthy hair growth, and support healthy scalp. Everyone will experience varying results.

 

Important Note: 

Lennon Serums come in a glass bottle. 

We are not responsible for/if someone gets harmed from glass bottles.

Please follow directions carefully.

Labels clearly state do not get in eyes or ears, and not to be ingested.